BEATRICE
STEIN

"I have spent my career training and developing talent in restaurants and now have a non profit training the next generation of hospitality professionals. All I wish to do is to share my knowledge to lift up others."

Principal | Beatrice Stein Hospitality Consulting  , Hospitality Pathways

 

expert in hospitality businesses, customer service training, service design, non profits, workforce development


instagram // @consultingbea

Beatrice Stein is a New York City-based restaurant consultant and strategist with more than 35 years of experience working with restaurants—helping them to open and thrive—in some of the most competitive markets in the country and across the world.

 

Born and raised in Chicago by entrepreneurial parents who ran a hot dog stand called Little Bea’s, Beatrice worked every position in the front of the house and learned the meaning of customer service along the way—from warm greeting to grateful farewell, and all the steps in between. From her parents, she gained a passion for hospitality that has been a hallmark of her impressive career. She has directed multi-million-dollar, high-profile openings (The Cecil, Minton’s, Tetsu), in addition to managing every detail, while working as a liaison with legal, accounting, marketing, public relations, design and construction.

 

With decades of training and development experience, Beatrice’s mission has been to deliver high-quality training programs that empower clients to reach the highest level of hospitality and productivity for their operations. Her expertise includes creating and executing training programs with a full suite of supporting materials for all front of house positions and implementing company branded invaluable on-boarding programs for new staff members. Beatrice’s vision to teach essential skills and to share her unique brand of holistic hospitality—engaging employees to embrace a deeper level of attention to detail in service and guest care that is at the heart of every successful operation.

 

In 2013, Beatrice founded The Hospitality Project Inc dba Hospitality Pathways. Hospitality Pathways’ mission is to assist members of marginalized communities in gaining in-demand job skills that lead to sustainable employment, livable wages, and future growth opportunities, within the restaurant, hotel, and cannabis industries.

 

Aimed at training the next generation of hospitality professionals. Hospitality Pathways offers free front of house training to people across New York City to create meaningful opportunities for lifelong careers in hospitality.